COVID-19 UPDATE - At Custom Water, we have remained open during the pandemic and is committed to the community and our customers to ensure we are providing the same level of service as per norm. Our team is working hard to meet customers’ needs as we get through this tough period together. Please call or email us if we can help with your business needs.

FAQ's

 

    Our water is sourced locally and right from our home ground, the Southern
    Highlands in New South Wales. We use a state-of-the-art filtering system to ensure a
    pure, high-end product that tastes great.

    It will be on your doorstep in 2-3 weeks. Please contact us if you need an Express Order (3-5 days), we can make it happen!

    Yes, we can design a fantastic label for you with our professional in-house Graphic Artists! At a small fee of $50.00 (ex GST), you can have a custom label with your logo, contact information and more. Our designers will work with you to ensure that you’re over the moon with your merchandise. The process is simple and you can find out more on our Label Design Service page. When you are impressed with the look of your water bottle, your customers will be too.

    Don’t stress. Our Graphic Artists will usually be able to turn your logo into a Vector file which means it will print in high-quality standard.

    Just like other marketing materials, Custom Water bottles help your brand reach out to an audience who are potential customers. However, unlike other marketing materials, water bottles have an edge because, simply put, everyone drinks water! Whether you’re selling your bottles for a profit or giving them out as a freebie at events or meetings, it’s a conversation starter and a piece of merchandise that people actually appreciate. Find out more about how Custom Water bottles can help your business’ brand awareness and get useful tips from our blog.

    Yes, our water bottles are made from 100% recycled PET! PET stands for recycled polyethylene terephthalate, which is a material that allows sustainability in the production industry. We want to ensure that we’re doing our part to promote products that are environmentally friendly.

    No, there is no price difference between a label that is printed in black and white or colour. It’s your choice of preference.

    Want to stand out from the crowd? We hear you! At Custom Water, we can
    completely customise your bottles to different sizes and shapes. We also have in-house Graphic Designers who can create a unique and eye-catching label for you. Contact us directly to discuss options and let us tell you how we can make it happen.

    Whether it’s ten boxes or a hundred, we can cater for all quantities. There is no order too small or large for the Custom Water team.